Helping Families Pay for Veterinary Care During COVID-19: VetBilling® Releases Web-Accessible Platform for Offering In-House Payments

TIMONIUM, Md., March 31, 2020 /PRNewswire/ — Maryland-based VetBilling® recently released a web-accessible, PCI-compliant platform that for the first time, allows veterinarians to offer in-house payment plans with minimal financial risk.

Veterinary hospitals will encounter a growing number of pet parents who need help paying for services in coming months, due to the financial impact of COVID-19. Under ordinary circumstances, about 40% of pet parents can turn to conventional third-party credit products for help.

But circumstances are far from ordinary.

Because many individuals will suffer a shortfall in income, they will be forced to use existing credit to manage household expenses – resulting in less available credit for veterinary care.

As individuals become more highly leveraged, rising credit utilization ratios will negatively impact FICO scores. Veterinary practices will begin to see more credit declines than usual.

While there are charitable organizations that offer grants for veterinary care, their resources will be stretched thin as they face increased demand for services, coupled with a drop in donations.  They simply won’t be able to pick up all the slack.

As an alternative, veterinarians can now offer fully managed in-house payment plans to help financially strapped pet parents during COVID-19.

VetBilling® was the first payment and receivables management company to introduce a cloud-based platform that allows veterinarians to extend in-house payment plans without amplifying their financial risk.

Pet parents sign a contractual agreement authorizing automatic drafts until their balance is paid in full. A robust risk assessment feature allows veterinarians to make informed decisions about extending credit.

Payment agreements can be set up remotely in accordance with current social distancing recommendations.

VetBilling® manages all pet owner payments through the lifecycle of the payment plan. Full payment recovery services are included, allowing veterinary teams to focus on providing optimal care for their patients.
For details visit or call VetBilling® at
800-766-1918 between 9:00 am and 6:00 pm Eastern, Monday – Friday.

About VetBilling
VetBilling® is a division of Electronic Billing & Customer Support (EBCS), which has been providing payment management and recovery services to a variety of businesses since 1986.  VetBilling® offers an alternative to conventional third-party financing by helping vets manage their own in-house payment plans.  VetBilling® has partnered with over a thousand veterinary hospitals across the United States. More information is available on the company website at or at

Media Contact: 

Suzanne Cannon
Mobile: 443-834-6133

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